KeithleyCare™ Repair Plan

Cost Effectiveness

A KeithleyCare™ Repair Plan is an effective way to control costs and protect you from unplanned expenses. Our plans cover all parts, labor, and transportation costs for up to 5 years of peace of mind and can be ordered at the time of instrument purchase or at any point throughout the instrument lifetime.

Compliance

All repair work includes any calibration and adjustments necessary to restore your instrument to published accuracy specifications, ensuring that all measurement results can be trusted. Calibrations are performed under ISO 9001:2015 Registered Quality System and in compliance with metrology standards:

• ISO/IEC 17025:2005
• ANSI/NCSL Z540.1-1994(R2002)

Which Repair Plan is Right for You?

Our factory warranty covers your equipment from failures and design flaws, In addition, there are several service options which can extend your warranty coverage and avoid costly repairs. Pick the plan that best suits your needs (3 or 5 year options available):

 

Factory Service Plans (1)	Product Standard Warranty	Extended Warranties (Tek Care and Keithley Care)	Total Product Protection (8)	Gold Care (6)
Protection from Manufacturer Defects and Failures
Free Factory Verified Calibration with all repairs (2)
Easiest service initiation - No PO or administrative payment processing needed
Extension of Factory Warranty
Coverage of user-caused Electrical Over Stress (EOS) and Electo-static Discharge (ESD) Damage (3)
Coverage from accidental damage (4)
Loaner Unit Shipped while equipment is in service (5, 7)
Pre-paid Factory Calibration plan (2)	Initial Factory Calibration Certificate included with product purchase	Optional Add-On	Optional Add-On	Optional Add-On

Notes:

1. All Factory Service Plans are subject to the Terms and Conditions located at: Terms and Conditions | Tektronix
2. Factory Verified Calibration will include firmware updates and adjustment if needed. Any 17025 Accredited calibrations are not included and will be upcharged. Some products cannot be calibrated and will receive a functional verification.  In certain global service centers we can only perform a standard calibration on certain products without the adjust. Pre-paid calibration plans are set based on manufacturer s recommended calibration interval. Accredited capability may differ based on lab location, upcharges may apply. Contact your local service center for more details. 
3. Damage from user-caused EOS and ESD is limited to 2x per year per device 
4. Accidental damage can include drops, water damage, dust accumulation, humidity damage, etc… limited to 2x per year per device. Loaners are subject to availability - Tektronix will make reasonable efforts to obtain and provide loaned equipment to customers. We will make every effort to provide a loaner of equal or better value compared to the equipment in for service 
5. Gold Care service plans may not be available in certain geographies and are only available on certain products 
6. Sampling modules will not get a loaner unit unless covered by Gold Care and will not get a loaner for accidental damage 
7. All existing GOLDLITE Service Contracts will fall under the same coverage features as Total Product Protection - for guidance on which plan is right for you contact your local service center or sales person

General Shipping statement: 
Return shipping charges may be covered under Standard Product Warranty and under service contracts. Local service labs may have regional policies on coverage of shipping charges. Contact your local service center for details.