Factory Service Plans

Protect Your Investment. Protect Your Uptime.

Minimize downtime and unplanned expenses with a warranty extension or Total Product Protection Plan for Accidental Damage.

Protect the integrity of your measurements and prolong the life of your instrument with our pre-paid factory calibration service plan.

Gain peace of mind through predictable costs and easy service initiation

With Tektronix Factory Service plans you can rest easy knowing that your equipment is calibrated and covered from any risk. See our range of service plans below

Extended Warranties

Ensure your equipment is protected with an extended warranty plan and save up to 80% of the cost of one un-planned repair. Gain peace of mind with low, predictable costs and convenient service initiation.

With an extended warranty you will receive:

Coverage of full repair costs due to manufacturing defects including all parts, labor, and return shipping
Locked-in upfront pricing guaranteed to reduce total cost of ownership
Expedited turnaround time
90 day service warranty
Factory Verfied Calibration included with all repairs

Total Product Protection

Total Product Protection is a comprehensive plan that goes beyond the factory warranty. If your equipment is used in an electrically sensitive environment, or your colleagues are accident prone, then Total Product Product protection will eliminate any potential risk to your equipment.

With Total Product Protection you receive the same benefits of an extended warranty including:

Coverage for electro static discharge (ESD) damage
Coverage for electrical overstress (EOS) damage
Coverage from any accidental damage

Gold Care

Gold Care is a premier protection plan reserved for our most complex and sophisticated equipment. For your high powered equipment which cannot afford downtime, Gold Care will maximize your uptime with a loaner unit for your critical equipment.

With Gold Care you will receive the same benefits of Total Product Protection including:

Loaner unit shipped to you within 2 business days of service initiation
Coverage for electro static discharge (ESD) damage
Coverage for electrical overstress (EOS) damage

Calibration Plans

Protect the integrity of your measurement results and ensure compliance with our Factory Calibration Plans. Our cost effective, pre-paid calibration plans offer the annual touch points from our factory trained technicians to extend the useful life of your instrument, ensuring precise measurements and results while protecting against unplanned failure and downtime.

Our factory calibration plans include:

Locked in upfront pricing guaranteed to reduce total cost of ownership
Expedited turnaround time
Full range of accreditation and compliance needs
Instrument adjustments for out of tolerance calibration
On-scope firmware and software updates
Full routine preventative maintenance checkpoints
Cosmetic repairs and exhaustive cleaning process

When can i purchase Factory Service Plans?

Service plans can be purchased at point of sale with new equipment or post warranty on existing hardware.

For point of sale purchases:

Service plans can be purchased for either 3 or 5 years of coverage
Appear as a separate line item on your equipment order
Serialized to each unique piece of equipment
Best price guarantee

For post sale contract purchases - Use the form:

Repair plans can purchased for 1-5 years of coverage
Factory Calibration plans can be purchased for 2-5 years of coverage
Multiple serialized service plans can be bundled together under a single contract for ease of management and purchase

Request More Information About Factory Service Plans:

Which Repair Plan is Right for You?

Our factory warranty covers your equipment from failures and design flaws, In addition, there are several service options which can extend your warranty coverage and avoid costly repairs. Pick the plan that best suits your needs (3 or 5 year options available):

Factory Service Plans (1)	Product Standard Warranty	Extended Warranties (Tek Care and Keithley Care)	Total Product Protection (8)	Gold Care (6)
Protection from Manufacturer Defects and Failures
Free Factory Verified Calibration with all repairs (2)
Easiest service initiation - No PO or administrative payment processing needed
Extension of Factory Warranty
Coverage of user-caused Electrical Over Stress (EOS) and Electo-static Discharge (ESD) Damage (3)
Coverage from accidental damage (4)
Loaner Unit Shipped while equipment is in service (5, 7)
Pre-paid Factory Calibration plan (2)	Initial Factory Calibration Certificate included with product purchase	Optional Add-On	Optional Add-On	Optional Add-On

Notes:

All Factory Service Plans are subject to the Terms and Conditions located at: Terms and Conditions | Tektronix
Factory Verified Calibration will include firmware updates and adjustment if needed. Any 17025 Accredited calibrations are not included and will be upcharged. Some products cannot be calibrated and will receive a functional verification. In certain global service centers we can only perform a standard calibration on certain products without the adjust. Pre-paid calibration plans are set based on manufacturer s recommended calibration interval. Accredited capability may differ based on lab location, upcharges may apply. Contact your local service center for more details.
Damage from user-caused EOS and ESD is limited to 2x per year per device
Accidental damage can include drops, water damage, dust accumulation, humidity damage, etc… limited to 2x per year per device. Loaners are subject to availability - Tektronix will make reasonable efforts to obtain and provide loaned equipment to customers. We will make every effort to provide a loaner of equal or better value compared to the equipment in for service
Gold Care service plans may not be available in certain geographies and are only available on certain products
Sampling modules will not get a loaner unit unless covered by Gold Care and will not get a loaner for accidental damage
All existing GOLDLITE Service Contracts will fall under the same coverage features as Total Product Protection - for guidance on which plan is right for you contact your local service center or sales person

General Shipping statement:
Return shipping charges may be covered under Standard Product Warranty and under service contracts. Local service labs may have regional policies on coverage of shipping charges. Contact your local service center for details.