Tek Care Repair Plan

Tek Care repair plans are designed for customers seeking high availability of their instruments, at an economical cost.

As the original equipment manufacturer, Tektronix guarantees your repaired instrument is returned to like-new factory performance. Our worldwide service centers are staffed by experienced technicians, equipped with proprietary tools and software optimized for restoring your Tektronix products to like-new condition. Your instruments also receive the latest firmware updates and safety modifications with each repair.

Key Features

Fast turnaround time

Covers full repair costs including all parts, labor, and transportation

Instruments returned to like-new factory performance

90 day service warranty

Includes calibration (if necessary) and adjustments to published accuracy specifications

Convenience

Minimize downtime and ensure peak performance of your instruments with a Tek Care repair plan. These plans offer the convenience of simple service initiation with one click or a phone call - no quotes, purchase orders or approval delays. Online tools are provided for added visibility as your instruments progress through the service process.

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Cost Effectiveness

A Tek Care repair plan is an effective way to control costs and protect your investment from unplanned expenses.

Our plans cover all parts, labor and transportation costs for up to 5 years of price protection. Tek Care repair plans can be ordered at the time of instrument purchase or at anytime throughout the life of the instrument.

Compliance

All repair work includes any calibration and adjustments necessary to restore your instrument to published accuracy specifications, ensuring that all measurement results can be trusted. Calibrations are performed under ISO 9001:2015 Registered Quality System and in compliance with metrology standards:

ISO/IEC 17025:2005
ANSI/NCSL Z540.1-1994(R2002)

Which Repair Plan is Right for You?

Our factory warranty covers your equipment from failures and design flaws, In addition, there are several service options which can extend your warranty coverage and avoid costly repairs. Pick the plan that best suits your needs (3 or 5 year options available):

Factory Service Plans (1)	Product Standard Warranty	Extended Warranties (Tek Care and Keithley Care)	Total Product Protection (8)	Gold Care (6)
Protection from Manufacturer Defects and Failures
Free Factory Verified Calibration with all repairs (2)
Easiest service initiation - No PO or administrative payment processing needed
Extension of Factory Warranty
Coverage of user-caused Electrical Over Stress (EOS) and Electo-static Discharge (ESD) Damage (3)
Coverage from accidental damage (4)
Loaner Unit Shipped while equipment is in service (5, 7)
Pre-paid Factory Calibration plan (2)	Initial Factory Calibration Certificate included with product purchase	Optional Add-On	Optional Add-On	Optional Add-On

Notes:

All Factory Service Plans are subject to the Terms and Conditions located at: Terms and Conditions | Tektronix
Factory Verified Calibration will include firmware updates and adjustment if needed. Any 17025 Accredited calibrations are not included and will be upcharged. Some products cannot be calibrated and will receive a functional verification. In certain global service centers we can only perform a standard calibration on certain products without the adjust. Pre-paid calibration plans are set based on manufacturer s recommended calibration interval. Accredited capability may differ based on lab location, upcharges may apply. Contact your local service center for more details.
Damage from user-caused EOS and ESD is limited to 2x per year per device
Accidental damage can include drops, water damage, dust accumulation, humidity damage, etc… limited to 2x per year per device. Loaners are subject to availability - Tektronix will make reasonable efforts to obtain and provide loaned equipment to customers. We will make every effort to provide a loaner of equal or better value compared to the equipment in for service
Gold Care service plans may not be available in certain geographies and are only available on certain products
Sampling modules will not get a loaner unit unless covered by Gold Care and will not get a loaner for accidental damage
All existing GOLDLITE Service Contracts will fall under the same coverage features as Total Product Protection - for guidance on which plan is right for you contact your local service center or sales person

General Shipping statement:
Return shipping charges may be covered under Standard Product Warranty and under service contracts. Local service labs may have regional policies on coverage of shipping charges. Contact your local service center for details.

Ordering Information

Tek Care can be added as an option using the ordering nomenclature below with selected Tektronix instruments.

Option	Description
Opt. R3	Standard warranty extended to 3 years. Covers parts, labor and 2 day shipping within country. Guarantees faster repair time than without coverage. All repairs include calibration and updates. Hassle free - a single call starts the process.
Opt. R5	Standard warranty extended to 5 years. Covers parts, labor and 2 day shipping within country. Guarantees faster repair time than without coverage. All repairs include calibration and updates. Hassle free - a single call starts the process.

Service plans may not be available in certain geographies. Please check with the local country/regional sales office for confirmation.

Certain limits apply, see program terms for details.

Agreement Renewals

Do you already have a service agreement with us? Renew today to continue to receive the benefits of Tektronix and Keithley Services.

Free shipping
Priority service
Lock in pricing with multi-year agreements
Coverage over the life of your instrument or length of your project
Quick and convenient coverage – there when you need it!

Renew Today