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Rapid Resolution of Trouble Tickets

A trouble ticket is a matter of great urgency. Network operators know that there is a strong correlation between customer satisfaction and loyalty. The K15 "Iub monitoring /automatic configuration" application along with the "UMTS Multi Interface Call Trace" application support technicians in reducing the time needed to close a troubleticket. This application note describes how the K15 can help to solve a typical problem that can occur in a UMTS network.