Your uptime and value protection is our priority
As the original equipment manufacturer, Tektronix guarantees your repaired instrument is returned to like-new factory performance. Our worldwide service centers are staffed by experienced technicians and equipped with proprietary tools and software optimized for the purpose of restoring your Tektronix products to like-new condition. Your instruments also receive the latest firmware updates and safety modifications with each repair.
- Fast turnaround time
- Low repair cost, covering all parts, labor, and transportation
- Instruments returned to like-new factory performance
- 90-day service warranty
- Includes calibration and adjustments to published accuracy specifications
- Significant savings with multiyear extended warranty coverage
Minimize downtime with a Tektronix Silver Care plan. You are one click or phone call away from starting your repair process - no quotes, purchase orders, or approval delays. Online tools are available to book your repair order and track your instrument's progress through the service process.
Tektronix service coverage spans the globe. Depot technicians around the world have immediate access to genuine Tektronix replacement parts and proprietary tools that speed their work. Your uptime is our priority.
All repair work includes calibration and adjustments to restore your instrument to published accuracy specifications, ensuring that all measurement results can be trusted. Calibrations are performed under ISO 9001:2008 Registered Quality System and in compliance with metrology standards:
- ISO/IEC 17025:2005
- ANSI/NCSL Z540.1-1994(R2002)
Silver care purchasing options
|Service option at product purchase (R3, R5)||Most economical and contributes to lowest cost of ownership|
|Service contract during product warranty (R3DW, R5DW)||Predictable budget and no risk of coverage gap|
A Tektronix Silver Care plan is an effective way to control costs and protect you from unplanned expenses. Purchasing a care plan after the purchase of your instrument can save you money, but the greatest savings come with extended warranty coverage purchased at the same time as your instrument.
Our plans cover all parts, labor, and transportation costs for up to 5 years of price protection. Tektronix Silver Care plans are designed for customers seeking high availability of their instruments, at a low cost.
Service plan comparison
|Service plan feature||Gold Care (G3, G5, GOLDCARE)||Gold Lite (GOLDLITE)||Silver Care (R3, R5, AREPAIR)|
|Extension of standard warranty||■||■|
|Coverage of user-caused EOS and ESD Damage||■||■|
|Loaner shipped within 24 hours||■|
|Free factory-certified calibration with each repair||■||■||■|
|Calibration due notifications via email||■||■||■|
|Priority on bench service||■||■||■|
|Priority access to customer support center||■||■||■|
|Updates automatically installed each time unit is repaired or calibrated||■||■||■|
|Free in-country shipping||■||■||■|