In the fast-paced and critical world of healthcare, precision and reliability are essential factors that support customer’s patient safety programs. Tektronix customer, a leading provider of innovative healthcare solutions, understands the significance of maintaining healthcare equipment in optimal condition. With a strong commitment to quality and patient care, the customer forged a longstanding partnership with Tektronix, leveraging Tektronix test and measurement equipment wide national reach and expert onsite calibration services. For over 30 years, this collaboration has enabled consistent and accurate calibration across the company’s extensive service network supporting hospitals across the United States. 

Calibration Matters

The customer's dedication to excellence extends beyond its cutting-edge medical technologies and recognizes that the calibration of its equipment plays a vital role in the delivery of safe and accurate healthcare services. Tektronix’s calibration of customer equipment ensures precise measurements, reliable functionality and adherence to stringent quality standards. Any deviations or inaccuracies in equipment performance could undermine customer’s safety program. Thus, the company leadership places paramount importance on maintaining the highest level of calibration for its extensive range of electronic devices.

Location, Location, Location

The company Life Cycle Services (LCS) division manages over 500 hospitals and nearly 30,000 pieces of electronic equipment, requiring a comprehensive calibration solution that can cater to its nationwide operations. This is where Tektronix, a trusted partner for over three decades, has proven instrumental. As the company National Tool Manager can attest to Tektronix's unmatched ability to meet the group’s unique needs:

“Tektronix technicians provide us with reliable expert support for a wide range of medical devices across hundreds of locations,” he said. "Tektronix is the only organization in the U.S. that could handle our volume and provide the high level of onsite calibration services we require nationwide."

A Team Effort

To ensure seamless calibration operations, Tektronix technicians meticulously administer the onsite calibration schedule at each of the 500 facilities they manage. Working in tandem with the company's onsite biomedical technicians, they provide detailed equipment lists and 60 days' advance notice of their scheduled visits, minimizing downtime and allowing for efficient planning. In cases where the equipment requires repairs or servicing beyond the capabilities of onsite calibration, Tektronix arranges for pickup or expedited shipping to the most suitable Tektronix calibration lab, ensuring swift turnaround times and preventing unnecessary delays.

Beyond its onsite calibration services, Tektronix has earned the company team’s trust by providing honest and consistent communication and cost-effective service. The company National Tool Manager highlights the strength of the relationship, saying, "I have known some of the Tektronix technicians for over 20 years. The relationship I have with Tektronix is one of the longest and strongest and I always know what I'm getting when I work with their team."

A Plan for the Future

The company is committed to maximizing the benefits of onsite calibration services. Their National Tool Manager emphasized the advantages of Tektronix's onsite capability and his goals for the partnership moving forward:

"The more Tektronix technicians can do in person at each facility, the better it is for us,” he said. “It means less downtime and financial impact for the company when we must deal with offsite equipment repairs or replacements. We’re working with Tektronix now to get 95% of our device calibration done onsite, which would massively streamline our operations and drastically minimize future disruptions.”

This company’s partnership with Tektronix has been integral in ensuring consistent, precise and reliable onsite calibration services across its vast network of hospitals. By entrusting its calibration needs to Tektronix, a leading healthcare equipment manufacturer can focus on its primary mission of delivering exceptional healthcare services while maintaining the highest standards of equipment performance to support patient safety.

Learn more about the Tektronix Calibration Service Solutions and how its experts can help your team.