Enterprises are recognizing the benefits of hosted and managed VoIP services, which simplify their communication and IT infrastructures and offer lower rates through the provider's large-scale IP and peering infrastructure. However, quality and reliability concerns are slowing VoIP adoption; To address these concerns and win enterprise business, VoIP providers often back their offering with service level agreements (SLA's). To the operator, maintaining service quality and responding quickly when issues arise, are fundamental to meeting SLA requirements. To do so, providers need to develop best-in-class remote troubleshooting and preventative monitoring strategies.
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