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You can trust Tektronix to offer unequalled engineering expertise and a customer-centric approach to ensure the optimal performance of your Tektronix products and maximize the lifetime value of your Tektronix investment. We call it your Customer Service Advantage.

This is what you get with the Tektronix Customer Service Advantage:

  • Access to the source of product knowledge: No one can do it better than Tektronix. We designed it. We know how to optimize it. We ensure that your Tektronix products deliver peak performance.
  • Your challenges solved: Our people listen to you. We go out of our way to get the exact expertise necessary to satisfy your need – it is part of the way we do business. It is part of standing behind our products.
  • Comprehensive and thorough treatment: Software updates, safety and reliability modifications, and cosmetic enhancements are included if applicable. Products are returned to you in a "like new" condition. Worldwide support is available through the Tektronix network.
  • Efficiency and convenience: No hassle service from initial service call to turnaround and delivery – our goal is to ease your service management and minimize downtime while your instrument is being serviced.
  • Flexible repair and calibration service: Your specific needs addressed by a team of professionals focused on getting your instrument back in operation as soon as possible. You have choices of flexible options and service packages to meet your needs. And services such as Priority Access to the best on-call technical trouble shooting staff in the industry, with over 20 man years of training per support engineer.
  • Customer-centric approach dedicated to serving your needs everyday: We value your relationship and believe you deserve a better price for your loyalty. Our Customer Service Advantage Programs are a cost effective addition to your standard warranty – and are designed to optimize Tektronix product performance, increase productivity and ROI by delivering a fixed cost of ownership, and deliver efficient management of service.

Only Tektronix knows Tektronix instruments the best.

Summary of Service Coverage

Repair Service CoverageCalibration Service CoverageOn-site Service
  • Coverage of equipment, parts, labor and transportation
  • Applicable software updates
  • Applicable safety and reliability updates
  • Accredited Calibration
  • Traceable Calibration
  • Functional Verification
  • Applicable software updates
  • Applicable safety and reliability updates
  • Calibration records retention
  • Functional Verification or Calibration
  • Applicable software updates
  • Applicable safety and reliability modifications
(dependant on equipment and location)