Gold Care Service Plan

Premium care designed to improve your time to market

The Tektronix Gold Care Plan provides a seamless ownership experience without incurring additional service-related costs over the plan coverage period.

Key features
  • Loaner product available during period of product repair
    • If the failure of the Gold Care Plan product occurs, you are entitled to a free loaner during the period of the product repair. This greatly reduces the downtime from up to a month to three days or less. The loaner product offered to the customer will be of equal or higher performance to the product the customer currently owns
  • Expedited repairs
    • All Gold Care Plan repairs will be expedited by Tektronix Service Teams, reducing downtime and improving time to market
  • Free Factory-certified calibration or functional verification after each repair
    • In every repair instance, your Gold Care Plan product is returned in a like-new operating state including a free calibration. This ensures that repairs are done properly and the product works as intended when it left the factory
  • Priority access to Global Tektronix Customer Call Centers
    • During product use, questions arise that might bring your measurement operations to a halt. With the Gold Care Plan, you get priority access to our support centers around the world. In each region, Gold Care Plan customers will be provided with unique contact information for prompt, premium support by trained technicians
  • Electrostatic Discharge (ESD) and Electrical Overstress (EOS) coverage 1
    • With Gold Care Plan coverage, all costs of on-demand repair from accidentally caused damage is handled free of charge. This is extremely beneficial for owners of extra-sensitive measurement instruments such as sampling scope modules
  • Notification of calibration due dates
    • You receive an e-mail reminder for upcoming calibration dates of Gold Care Plan products to ensure proper updates are made and your instrument always runs in top condition
  • 10% discount on all on-demand traceable calibrations
    • If you decide to calibrate at a shorter interval than recommended by Tektronix, you will receive a 10% discount on the cost of those additional calibrations

1 Certain limits apply, see program terms for details.

Priority care

With Gold Care, there is no need to worry about unexpected failures or undue delays in measurement tasks.

  • Minimize downtime with a loaned instrument shipped within a day of notification
  • Get back to work faster with priority access to Global Tektronix Customer Call Centers
  • Make ongoing measurement certainty more affordable with a 30% discount on scheduled Factory-certified calibration
  • Protect from unexpected events with coverage of user-caused EOS and ESD damage

Ordering information

Options for adding the Gold Care Plan

Gold Care can be added as an option using the ordering nomenclature below with selected Tektronix instruments.

Option
Opt. G3 3-year Gold Care Plan. Includes expedited repair of all product failures including ESD and EOS, access to a loaner product during repair or advanced exchange to reduce downtime, and priority access to Customer Support among other benefits
Opt. G5 5-year Gold Care Plan. Includes expedited repair of all product failures including ESD and EOS, access to a loaner product during repair or advanced exchange to reduce downtime, and priority access to Customer Support among other benefits

Select Service

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