You have trusted Tektronix to provide the product to meet your testing, measurement, control and monitoring needs. Whatever your service needs, Tektronix offers a care plan that exceed your expectations. At Tektronix we strive to provide you a level of care unmatched in our industry. Instead of offering you a single service plan, we have a variety of care plans that align to your needs and budget.
All Tektronix Care Plans can be purchased in conjunction with product sale, or after product sale through our regional service sales teams.
|Tektronix Service Plan Feature||Gold Care
(G3, G5, GOLDCARE)
(R3, R5, SILV, AREPAIR)
(C3, C5, ACALVER)
|Extension of standard warranty||•||•||•|
|Coverage of user-cased damage, including EOS and ESD||•||•|
|Loaner shipped within 24 hours||•|
|Free Factory-Certified Calibration with each repair||•||•||•|
|Discount on scheduled calibration when purchased together||30%||30%||20%|
|Discount on scheduled calibrations||•|
|Calibration due notification via email||•||•||•||•|
|Priority on bench service||•||•||•|
|Priority access to customer support center||•||•|
|Updates automatically installed each time unit is repaired or calibrated||•||•||•||•|
|Free in-country shipping||•||•||•||•|
Platinum Care: custom contract including a custom-configured loaner.
On-Demand Service: Repair or calibration when you need it.
Tektronix Parts: Repair equipment yourself or enhance your product with guaranteed parts.
Multi-Vendor Service: Accredited calibration for all your equipment, 140,000 models from over 9,000 manufacturers.
If you operate in an environment where downtime is unacceptable, then this plan is the one for you. This is custom-designed plan to keep you up and running. Learn more »
Gold Care covers most customer-caused damage, including EOS and ESD and provides a loaner product of equal or higher performance within 24 hours. The plan also offers 30% off scheduled Factory-Certified Calibration and priority access to customer support, among other benefits. Learn more »
If you are looking for the high level of service offered by our Gold Care plan, but do not require a loaner product, then this is the plan for you. You’ll get the benefit of no additional service cost over a fixed period, expedited repair of all product failures, including ESD and EOS, 30% off scheduled Factory-Certified Calibration and priority access to customer support, among other benefits. Learn more »
When paying for repair costs upfront is your primary consideration, the Silver Care Plan is for you. You’ll get the benefit of no additional service cost over a fixed period, priority access to our customer service center, and 20% off scheduled Factory-Certified Calibration, among other benefits. Learn more »
A fully calibrated product is essential when certainty in your measurements is important. Our calibration programs are designed to provide you with peace of mind in your measurements.
We offer a Factory-Certified calibration program for all our Tektronix products. This is the highest level of calibration possible, with adjustments as necessary to return your product close to factory state. Learn more »
Tektronix offers a comprehensive solution for your other equipment needs as well. Our award-winning Multi-Vendor Service (MVS) has many test and calibration options with the most comprehensive laboratory network in North America including: Mobile, Depot and over 100+ On-Site locations with more than 1,100 associates Worldwide! MVS is a leading test and calibration provider to the Life Sciences, Aerospace and Defense industries providing turnaround time, quality and value across more than 140,000 products spanning well over 9000 manufacturers. Learn more »