Frequently Asked Questions

FAQ FAQ IDsort icon
How to replace the CMOS battery on DPO/DSA 7000/70000 Series Oscilloscopes.
You may need to change the CMOS battery on the motherboard.  Refer to attached instructions for changing the battery and resetting the CMOS.Refer to the respective instrument service manual for instructions how to gain access to the instrument...
This FAQ applies to:
DPO70404, DPO70404B, DPO70404C, DPO7054, DPO7054C, DPO70604, DPO70604B, DPO70604C, DPO70804, DPO70804B, DPO70804C, DPO7104, DPO7104C, DPO71604, DPO71604B, DPO71604C, DPO72004, DPO72004B, DPO72004C, DPO72304DX, DPO72304SX, DPO72504D, DPO72504DX, DPO7254, DPO7254C, DPO7354, DPO7354C, DPO75002SX, DPO77002SX, MSO70404, MSO70404C, MSO70604, MSO70604C, MSO70804, MSO70804C, MSO71254, MSO71254C, MSO71604, MSO71604C, MSO72004, MSO72004C, MSO72304DX, MSO72504DX, MSO73304DX, DSA70404, DSA70404B, DSA70404C, DSA70604, DSA70604B, DSA70604C, DSA70804, DSA70804B, DSA70804C, DSA71254, DSA71254B, DSA71254C, DSA71604, DSA71604B, DSA71604C, DSA72004, DSA72004B, DSA72004C, DSA72504D, DSA73304D
1627664
Why does my MDO4000C Series scope cause my USB flash drive to pop up with a scan and fix message on my PC?
The MDO4000C products have a new Linux kernel. The security settings of this kernel require that any USB flash drive that is removed without unmounting get tagged as a suspicious device. This can be seen when a drive is written to on the scope,...
This FAQ applies to:
MDO4024C, MDO4034C, MDO4054C, MDO4104C
1621864
Are there any example programs for the IVI driver?
When the IVI driver for your measurement instrument is installed, several example programs are also installed.If LabVIEW is already installed on the target system when the IVI driver is installed, then a subfolder, KE2700 or KE6485, in the National...
This FAQ applies to:
2700, 2701., 2750, 6485, 6487, 6514
1597656
When customer upgrades bandwidth on a MDO4000C, will the warranty be 3 years from the date of bandwidth upgrade?
No, the warranty does not get reset with the purchase of a bandwidth upgrade or spectrum analyzer upgrade. However, the instrument is returned from the Tektronix Service Center fully calibrated. If you have further questions please connect with...
This FAQ applies to:
MDO4024C, MDO4034C, MDO4054C, MDO4104C
1597335
What is the standard warranty on the MDO4000C?
The MDO4000C comes standard with a 3 year product warranty on the instrument and a 1 year warranty on the probes. Note: The MDO4000C is the first product to offer a new service option called the Total Protection Plan with options for 3 or 5...
This FAQ applies to:
MDO4024C, MDO4034C, MDO4054C, MDO4104C
1597332
Do the existing MSO/DPO/MDO4000/B Series application modules work with the MDO4000C?
Yes, almost all work from all legacy MSO/DPO/MDO4000/B series scopes. The only one that has some requirements is the MDO4TRIG which requires a spectrum analyzer option MDO4SA3 or MDO4SA6 be installed on your MDO4000C before RF triggering...
This FAQ applies to:
MSO4014B, MSO4032, MSO4034, MSO4034B, MSO4054, MSO4054B, MSO4102B, MSO4104, MSO4104B, DPO4014B, DPO4032, DPO4034, DPO4034B, DPO4054, DPO4054B, DPO4102B, DPO4104, DPO4104B, DPO4AUDIO, DPO4AUTO, DPO4AUTOMAX, DPO4BND, DPO4COMP, DPO4EMBD, DPO4ENET, DPO4LMT, DPO4PWR, DPO4USB, DPO4VID, MDO4014-3, MDO4014B-3, MDO4024C, MDO4034-3, MDO4034B-3, MDO4034C, MDO4054-3, MDO4054-6, MDO4054B-3, MDO4054B-6, MDO4054C, MDO4104-3, MDO4104-6, MDO4104B-3, MDO4104B-6, MDO4104C
1597328
What is enhanced security option MDO4SEC on the MDO4000C?
Option MDO4SEC add’s enhanced instrument security to enable password protected control of turning on/off all instrument ports and instrument firmware update functionality. It is a one-time permanent upgrade.
This FAQ applies to:
MDO4024C, MDO4034C, MDO4054C, MDO4104C
1597324
What MDO4000C options can be upgraded in the field?
Only MSO, AFG & DVM/Frequency counter can be upgraded in the field. The DVM/Frequency counter is available on all models and is free when when the product is registered. Analog bandwidth upgrade options require the instrument to be calibrated at...
This FAQ applies to:
MDO4024C, MDO4034C, MDO4054C, MDO4104C
1597321
Do we get a Spectrum Analyzer equal to the analog bandwidth with a purchase of the MDO4000C?
No, all MDO4000C come without Spectrum Analyzer (SA) options. For flexability you can now order the base unit and add either option MDO4SA3 (3GHz RF channel) or MDO4SA6 (6GHz RF channel). When MDO4SA3 or MDO4SA6 is NOT ordered, the oscilloscope...
This FAQ applies to:
MDO4024C, MDO4034C, MDO4054C, MDO4104C
1597320
When analog bandwidth is upgraded on a MDO4000C do we get new probes?
MDO4000C scopes with or less than 500MHz analog bandwidth come standard with TPP0500B 500MHz passive probes, one per channel. If upgrade to 1GHz analog bandwidth you will receive TPP1000 1GHz passive probes that come with the upgrade. 
This FAQ applies to:
MDO4024C, MDO4034C, MDO4054C, MDO4104C
1597319