Frequently Asked Questions

FAQ FAQ IDsort icon
TPP0250, TPP0500, TPP1000, or TPP0500B Intermittent or No Probe Signal
The internal probe tip may have come loose and is causing the loss or intermittency of the signal.How to check:Pull off probe tip.Unscrew black insulation sleeve (item 2).Look at inner probe tip that is still on the probe.  You will see a metal...
This FAQ applies to:
TPP0250, TPP0500, TPP0500B, TPP1000
How to activate the 30 day free Trials in SignalVu-PC
After installing SignalVu-PC, launch the application.Under the Tools menu, select “Manage Licenses. Select what option(s) you would like to activate for the 30-day demo (If multiple options, each will have to be activated one by one. After...
This FAQ applies to:
RSA306, RSA3303B, RSA3308B, RSA3408B, RSA5106B, RSA5115B, RSA5126B, RSA6106B, RSA6114B, RSA6120B, SignalVU PC SVE, SIGNALVU-PC-SVE
WaveStar software Compatibility with Win 7.
WaveStar is compatible with Win 7. Please refer to the attached doc for further details.
This FAQ applies to: WSTRO
TBS1000B 3.25 Firmware won't install.
It has since been fixed online, but the file name was incorrect.  Try removing the "_1" from the filename and try again. The filename should be "TBS1KB.TEK" If it is still not working, contact customer support.
This FAQ applies to:
TBS1052B, TBS1052B-EDU, TBS1072B, TBS1072B-EDU, TBS1102B, TBS1102B-EDU, TBS1152B, TBS1152B-EDU, TBS1202B, TBS1202B-EDU
Difference between TBS1000B and TBS1000B-EDU series.
TBS1000B series: Include Limit tests, data logging, and trend plots (non-EDU models only) TBS1000B-EDU series: Include Educational courseware integrated in the instrument (EDU models only)        
This FAQ applies to:
TBS1052B, TBS1052B-EDU, TBS1072B, TBS1072B-EDU, TBS1102B, TBS1102B-EDU, TBS1152B, TBS1152B-EDU, TBS1202B, TBS1202B-EDU
What do the red/green lights on the RSA306 indicate?
Solid Green:  Instrument has finished boot-up up and is ready to connect or operate.Red: Unable to power up, or re-booting the instrumentFlashing green: Transferring data
This FAQ applies to: RSA306
How can I tell if the RSA306 is connected?
When first plugged in, the RSA306 status light is red.  When a successful connection is made and the RSA306 boots up, the light turns green.  (This takes about 5 seconds.)  When green, it is ready to communicate with the PC.If you...
This FAQ applies to: RSA306
How can I tell if my PC is USB 3.0?
The best way is to ask Windows.  In Windows 7, from the Start button, open Control Panel and select Device Manager.  In Windows 8, search on ‘Device Manager’, select it and look for USB 3.0 as shown belowThe USB installation is detailed in...
This FAQ applies to: RSA306
What’s the longest USB 3.0 cable I can use with the RSA306?
The instrument ships with a 1M USB 3.0 cable.  If a longer cable is needed, purchase a high quality cable.  The RSA306 is powered by the USB 3.0 cable, and draws about 800 milliamps when operating.  Lower quality cables may have...
This FAQ applies to: RSA306
SignalVu-PC Live Link cannot find my RSA306.
In older PCs, the latest manufacturer’s drivers for the PC and for the processor may need to be installed.  Check on the website of your PC manufacturer and at the Intel website for the latest drivers for your PC.
This FAQ applies to: RSA306

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