Gold Care Service Plan Datasheet
The Tektronix Gold Care Plan provides a seamless ownership experience without incurring additional service-related costs over the plan coverage period.
- Loaner product available during period of product repair 1
- If the failure of the Gold Care plan product occurs, you are entitled to a free loaner unit during the period of the product repair. Our goal is to minimize your downtime and ship your loaner instrument within 48 hours. The loaner product offered to the customer will be of equal or higher performance to the product being repaired.
- Expedited repairs
- All instruments covered by the Gold Care plan are placed at the front of the queue once they reach our service center, reducing downtime and improving your time to market.
- Free Factory-certified calibration or functional verification after each repair
- In every repair instance, your Gold Care Plan product is returned in a like-new operating state including a free calibration when necessary. This ensures that repairs are done properly and the product works as intended when it left the factory.
- Priority access to Global Tektronix Customer Call Centers
- With the Gold Care Plan, you get priority access to our support centers around the world. In each region, Gold Care Plan customers will be provided with unique contact information for prompt, premium support by trained representatives.
- Electrostatic Discharge (ESD) and Electrical Overstress (EOS) coverage 2
- With Gold Care Plan coverage, all costs of on-demand repair for accidentally caused damage is handled free of charge. This is extremely beneficial for owners of extra-sensitive measurement instruments such as sampling scope modules.
- Calibration Support
- You will receive an e-mail reminder for upcoming calibration dates for your Gold Care plan products to ensure your instrument always runs in top condition.
1Plan guarantees 90% immediate loaner availability or 99% availability within 5 days.
2Certain limits apply, see program terms for details.
With Gold Care, there is no need to worry about unexpected failures or undue delays in measurement tasks.
- Minimize downtime with a loaned instrument shipped within 48 hours.
- Get back to work faster with priority access to Global Tektronix Customer Call Centers
- Protect from unexpected events with coverage of user-caused EOS and ESD damage
Service plan comparison
|Service plan feature||
(G3, G5, GOLDCARE)
(R3, R5, AREPAIR)
|Extension of standard warranty||■||■||■|
|Coverage of user-caused EOS and ESD Damage||■||■|
|Loaner shipped within 24 hours||■|
|Free Factory-Certified Calibration with each repair||■||■||■|
|Calibration due notifications via email||■||■||■|
|Priority on bench service||■||■||■|
|Priority access to customer support center||■||■|
|Updates automatically installed each time unit is repaired or calibrated||■||■||■|
|Free in-country shipping||■||■||■|