IVA User

This course teaches you the fundamentals of using the IVA system to manage your interconnect business. You will learn how to interpret the data cubes, graphs, reports, and alarms. The course uses lectures and then you apply the knowledge using hands-on exercises. By the end of the course, you learn to generate DataZoom reports, generate Speedstats graphs, and interpret ProAlarm alarms.

Course Length -- 1 Day

Who Should Attend This Course
Personnel who use the Interconnection Voice Assurance packages on a daily basis to proactively monitor and troubleshoot interconnection traffic performance and System Administrators who configure and maintain the Interconnection Voice Assurance system.

Prerequisites
General knowledge of GeoProbe SpImain menu and Bullseye Alarms, and familiarity with GeoProbe CDR application. Basic PC knowledge and keyboard skills. Basic knowledge of standard Web browsers. Basic knowledge of the Microsoft Windows operating system. Basic knowledge of industry terms and telephony. Basic knowledge of Online Analytical Processing (OLAP) terms and definitions.

Recommended
Completion of the GeoProbe User Course.

Course Content

IVA Purpose
IVA Services
IVA System Components
IVA External Elements
Cognos Upfront
Cognos PowerPlay

IVA Log In
Personal Profile Editing
Change Session Timeout Configuration
DataZoom Reports
SpeedStats Reports
IVA Alarms

Recommendation
It is recommended that this course be conducted on-site on an in-service customer system. When on-site training is requested, it must be conducted on fully operational GeoProbe, or GeoProbe Mobile, and Orion-IVA systems (some hands-on labs will be limited to lecture only, to avoid disrupting the in-service GeoProbe and Orion-IVA systems).