Rapid Resolution of Trouble Tickets
A trouble ticket is a matter of great urgency. Network operators know that there is a strong correlation between customer satisfaction and loyalty. The K15 "Iub monitoring /automatic configuration" application along with the "UMTS Multi Interface Call Trace" application support technicians in reducing the time needed to close a troubleticket. This application note describes how the K15 can help to solve a typical problem that can occur in a UMTS network.
Related Information
2FW-16821-0, 09/2003
Full Application Note (1.75MB)